". . . professional, understanding, pragmatic and realistic . . ."
How we look after you as a client is very important to us. We want to provide you with the highest quality legal advice and the best client care. We aim to ensure that using Quantrills helps you achieve your objectives and proves an outstanding and reassuring experience for you. Our Client Care Standards reflect our approach towards all our clients:
Your legal fees
We will agree how we will charge from the outset, keep you informed of your legal costs at regular intervals and update you about any significant changes in our cost estimates or agreed cost budgets.
Expert legal advice you can trust
We will provide expert legal advice, keeping legal jargon to a minimum; but where we have to use it we will explain it in plain language.
Care & diligence
We will deal with your instructions in a highly competent and professional manner, with care and diligence.
Happy to speak with you
We will speak with you when you telephone, or if this is not possible, return your call as quickly as possible.
We will reply to your correspondence and emails promptly.
We always work efficiently to minimise your legal costs. We will advise you about likely time scales for each stage of your instructions.
Keep you informed
We will update you about your case as developments take place and keep you regularly informed of our progress.
We will seek to resolve any concern or complaint quickly and fairly.
As a firm of solicitors we are proud to be authorised and regulated by the Solicitors Regulation Authority (SRA No. 658786).
Guaranteed protection for all our clients
A key advantage of using Quantrills Solicitors is that every aspect of what we do is governed by the SRA Code of Conduct. We have to ensure we act at all times with utmost professionalism, which includes putting our clients’ interests first. If things go wrong (which is thankfully very rare) we are fully insured and have a duty to try and resolve any problem or complaint quickly and fairly. Our Complaints Handling procedure explains our approach to resolving any concerns. If we don’t a client can complain to the SRA. This level of client care and protection is only available from solicitors.
We are proud of our Legal 500 recognition as a leading firm of employment law solicitors. Reviews describe us as “superb” and “outstanding.”
Clients recommend us to the Legal 500
Recent Legal 500 editions list our clients describing Simon Quantrill as “exemplary” and Quantrills recognised for providing “prompt, helpful and practical advice” with “excellent service, speedy replies and a good understanding of the business sector.”